Care Info
ALL of my rugs are made to be decorative art rugs. They are hand made art pieces making them very delicate items. They make excellent accent pieces for any wall or floor in your home.
Here are a few tips for taking care of your new art piece:
- When vacuuming, always use the suction attachment or a hand vacuum. Never use a vacuum with a rolling brush as it may damage or remove the pile.
- Shedding is natural as fibers are left behind from the creating process, it will minimize over time with vacuuming and use. For wall hangs use a lint roller.
- Cut any loose strands if needed, avoid pulling them out.
- If your rug becomes soiled, clean as soon as possible by blotting up any excess fluid. If needed, use club soda or warm soapy water and agitate spot gently with fingers if needed. Avoid any cleaning agents as it may affect the yarn dye. Do not put rug in the washing machine or dryer.
- Do not bleach
- Do not dry clean
- Do not iron
Shipping
All products are handmade and made to order unless stated otherwise.
HANDMADE PRODUCTS will ship out in a minimum of 2-5 weeks unless stated otherwise. Sometimes they will be ready sooner.
If you plan on ordering a custom rug for a holiday/ special occasion please make sure you factor in adequate time for shipping.
Feel free to send me an email or message on IG for updates on your art rug, always happy to send photos of the creative process if asked!
INTERNATIONAL SHIPPING:
I am currently not accepting any orders for international shipping, please return to this page in the future for any updates. If you live in Canada you are an exception!
LOST/STOLEN PACKAGES:
Once a shipment has been received and accepted at a USPS/ UPS/ FedEx facility to begin transit, any missing or stolen packages are at the responsibility of that company. IT IS OUT OF MY HANDS. I will not be able to handle such issues. Reach out to your local post office or post office where your item was last scanned it, they will be able to help more than I can. Fingers crossed that that never happens.
Refunds/ Exchanges
* All pieces are handmade and made to order. No refunds will be issued under any circumstances. *
I do my best to collect as much information possible to make sure your getting exactly what you ordered and I stay in contact throughout the creative process to ensure your happy with your art rug and no returns will be necessary.